Refund policy
🇺🇸 KERAM USA — Return & Refund Policy
Last updated: June 2026
At KERAM, we want you to love your purchase. If something isn't right, we're here to help.
Return Window
You may request a return within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging with all included accessories.
How to Start a Return
Email us at info@keramstore.com with your order number and the reason for return. Our team will respond with return instructions and the return address. Please do not ship items back before receiving confirmation from us.
Return Shipping Costs
- For change-of-mind returns (you simply no longer want the item), the customer is responsible for return shipping costs.
- For defective, damaged, or incorrect items, KERAM covers all return shipping. We'll send you a prepaid label.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the item was defective or sent in error.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 14 days of delivery at info@keramstore.com with photos of the issue. We'll arrange a free replacement or full refund, including shipping.
Non-Returnable Items
Items that have been used, washed, or are not in their original condition may not qualify for a full refund.
Orders Fulfilled via Amazon
If you purchased a KERAM product through Amazon, returns and refunds are handled under Amazon's return policy. Please process those returns directly through your Amazon account.
Contact
KERAM Customer Care — info@keramstore.com