Warranty Policy
Last updated: June 2026
KERAM offers a 1-Year Limited Warranty on all KERAM-branded stainless steel products against manufacturing defects.
Note: Warranty applies only to KERAM-branded products. Other products sold on keramstore.com are not covered under this warranty.
- Warranty Coverage Period
This warranty is valid for 1 year from the date of original purchase. Proof of purchase is mandatory for all warranty claims.
- What is Covered
✅ Manufacturing defects in the stainless steel body or lid
✅ Structural failures under normal use
✅ Defects in the filter holes or perforations affecting coffee filtration
✅ Chamber sealing or assembly defects present at time of purchase
- What is NOT Covered
❌ Accidental damage or misuse
❌ Normal wear and tear from regular use
❌ Damage from improper cleaning — harsh chemicals or abrasives
❌ Cosmetic scratches or dents that do not affect functionality
❌ Products purchased from unauthorized resellers
❌ Damage from use for purposes other than brewing coffee
- How to Make a Warranty Claim
Step 1 — Visit our Contact page and select Warranty Claim as inquiry type
Step 2 — Provide your order number and date of purchase
Step 3 — Attach a clear photo showing the defect
Step 4 — Attach a copy of your invoice — invoice is mandatory
Step 5 — Describe the defect in detail
Our team will assess your claim within 3 business days. If approved, we will arrange a free replacement at no charge.
- Warranty Claim Outcome
✅ Manufacturing defect confirmed — free replacement dispatched
✅ Repair feasible — repaired and returned at no cost
✅ Neither possible — full refund of original purchase price
- Limitation
KERAM's liability under this warranty is limited to repair, replacement, or refund of the defective product only. We are not liable for any indirect or consequential damages.
- Contact Us
📧 info@keramstore.com
📞 +91 8468896236
🌐 www.keramstore.com