Privacy policy
🇺🇸 KERAM USA — Privacy Policy
Last updated: June 2026
KERAM is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit keramstore.com or make a purchase from us.
1. Information We Collect
- Personal details — Name, email address, phone number, billing and shipping address
- Payment information — Processed securely via PayPal or our payment gateway. We never store card details on our servers
- Device information — IP address, browser type, pages visited, time on site
- Order history — Products purchased, order amounts, dates
- Communications — Messages sent via contact form or email
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmation and shipping updates
- To respond to customer service inquiries
- To send promotional emails — only if you opt in
- To improve our website, products, and services
- To comply with legal and tax obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We share data only with payment processors (for transaction processing), shipping partners including Amazon FBA (for order delivery), Shopify (our ecommerce platform, bound by their own privacy policy), and legal authorities only when required by law.
4. Data Security
We use industry-standard SSL encryption on all pages of keramstore.com. Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store any credit card information on our servers.
5. Cookies
Our website uses cookies to remember your preferences and cart items, analyze website traffic and behavior, and improve your shopping experience. You can disable cookies in your browser settings, though some features may not function correctly without them.
6. Your Privacy Rights (including California Residents)
You have the right to know what personal information we collect, request access to it, request correction or deletion of your data, and opt out of marketing communications at any time. Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information — and we confirm that we do not sell your personal information. To exercise any of these rights, email us at info@keramstore.com
7. Third Party Links
Our website may contain links to third-party websites including Amazon.com. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
8. Children's Privacy
Our store is not intended for children under 13 years of age. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13.
9. Data Retention
- Order and personal data: retained as required to comply with tax and legal obligations
- Marketing data: deleted upon unsubscription
- Account data: retained until account deletion is requested
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of keramstore.com after changes constitutes acceptance of the updated policy.
11. Contact Us
📧 info@keramstore.com
🌐 www.keramstore.com