Privacy policy

Privacy Policy
Last updated: June 2026
KERAM (operated by KERAM INDIA) , owned by Suresh Pal) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit keramstore.com or make a purchase from us.
1. Information We Collect
When you visit our store or place an order, we collect:
Personal details — Name, email address, phone number, billing and shipping address
Payment information — Processed securely via PayPal or Razorpay. We never store card details on our servers
Device information — IP address, browser type, pages visited, time on site
Order history — Products purchased, order amounts, dates
Communications — Messages sent via contact form or email
2. How We Use Your Information
To process and fulfill your orders
To send order confirmation and shipping updates
To respond to customer service inquiries
To send promotional emails — only if you opt in
To improve our website, products, and services
To comply with legal and tax obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We share data only with:
Payment processors — PayPal, Razorpay (for transaction processing)
Shipping partners — Amazon FBA, Shiprocket, Delhivery, ShipGlobal (for order delivery)
Shopify — Our ecommerce platform, bound by their own privacy policy
Legal authorities — Only when required by law
4. Data Security
We use industry-standard SSL encryption on all pages of keramstore.com. Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store any credit card or UPI information on our servers.
5. Cookies
Our website uses cookies to:
Remember your preferences and cart items
Analyse website traffic and behaviour
Improve your shopping experience
You can disable cookies in your browser settings. Some features may not function correctly without cookies.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing emails at any time
File a complaint with the relevant data protection authority
To exercise any of these rights, email us at keramworld9@gmail.com
7. Third Party Links
Our website may contain links to third-party websites including Amazon.com. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
8. Children's Privacy
Our store is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Data Retention
Order and personal data: retained for minimum 7 years as required by Indian tax laws
Marketing data: deleted immediately upon unsubscription
Account data: retained until account deletion is requested
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of keramstore.com after changes constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Maharashtra, India.
12. Contact Us
For any privacy-related queries or requests:
📧 keramworld9@gmail.com
📞 +91 8468896236
📍 201, 2nd Floor, Jay Ambe Apartment, Umelman, Vasai West, Palghar, Maharashtra – 401202, India
🌐 www.keramstore.com